* {
    margin: 0;
    padding: 0;
    box-sizing: border-box;
}

:root {
    --primary: #6366f1;
    --primary-dark: #4f46e5;
    --success: #10b981;
    --warning: #f59e0b;
    --danger: #ef4444;
    --bg: #0f172a;
    --bg-card: #1e293b;
    --text: #f1f5f9;
    --text-muted: #94a3b8;
    --border: #334155;
}

body {
    font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif;
    background: var(--bg);
    color: var(--text);
    line-height: 1.6;
}

.container {
    max-width: 1400px;
    margin: 0 auto;
    padding: 2rem;
}

header {
    text-align: center;
    margin-bottom: 3rem;
    padding: 2rem 0;
}

header h1 {
    font-size: 2.5rem;
    font-weight: 700;
    margin-bottom: 0.5rem;
    background: linear-gradient(135deg, var(--primary), #8b5cf6);
    -webkit-background-clip: text;
    -webkit-text-fill-color: transparent;
    background-clip: text;
}

.subtitle {
    color: var(--text-muted);
    font-size: 1.1rem;
}

.header-actions {
    margin-top: 1.5rem;
    display: flex;
    justify-content: center;
}

.metrics-grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(250px, 1fr));
    gap: 1.5rem;
    margin-bottom: 3rem;
}

.metric-card {
    background: var(--bg-card);
    border: 1px solid var(--border);
    border-radius: 12px;
    padding: 1.5rem;
    display: flex;
    align-items: center;
    gap: 1rem;
    transition: transform 0.2s, border-color 0.2s;
}

.metric-card:hover {
    transform: translateY(-2px);
    border-color: var(--primary);
}

.metric-icon {
    font-size: 2.5rem;
}

.metric-content {
    flex: 1;
}

.metric-content h3 {
    font-size: 0.875rem;
    color: var(--text-muted);
    font-weight: 500;
    margin-bottom: 0.5rem;
    text-transform: uppercase;
    letter-spacing: 0.05em;
}

.metric-value {
    font-size: 1.75rem;
    font-weight: 700;
    color: var(--text);
}

.status-indicator {
    display: inline-block;
    width: 12px;
    height: 12px;
    border-radius: 50%;
    margin-right: 8px;
}

.status-indicator.ok {
    background: var(--success);
    box-shadow: 0 0 10px var(--success);
}

.status-indicator.error {
    background: var(--danger);
    box-shadow: 0 0 10px var(--danger);
}

.status-indicator.loading {
    background: var(--warning);
    animation: pulse 2s infinite;
}

@keyframes pulse {
    0%, 100% { opacity: 1; }
    50% { opacity: 0.5; }
}

.actions-section,
.recent-activity,
.category-breakdown,
.webhook-section {
    margin-bottom: 3rem;
}

.webhook-container {
    background: var(--bg-card);
    border: 1px solid var(--border);
    border-radius: 12px;
    padding: 1.5rem;
}

.webhook-info {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(250px, 1fr));
    gap: 1.5rem;
}

.webhook-metric {
    padding: 1rem;
    background: var(--bg);
    border-radius: 8px;
    border: 1px solid var(--border);
}

.webhook-metric h4 {
    font-size: 0.875rem;
    color: var(--text-muted);
    margin-bottom: 0.5rem;
    text-transform: uppercase;
    letter-spacing: 0.05em;
}

.webhook-metric .value {
    font-size: 1.5rem;
    font-weight: 700;
    color: var(--text);
}

.webhook-metric .subtext {
    font-size: 0.875rem;
    color: var(--text-muted);
    margin-top: 0.25rem;
}

.actions-section h2,
.recent-activity h2,
.category-breakdown h2 {
    font-size: 1.5rem;
    margin-bottom: 1rem;
    color: var(--text);
}

.actions-grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(200px, 1fr));
    gap: 1rem;
}

.action-button {
    background: var(--bg-card);
    border: 1px solid var(--border);
    border-radius: 8px;
    padding: 1rem 1.5rem;
    font-size: 1rem;
    font-weight: 600;
    color: var(--text);
    cursor: pointer;
    transition: all 0.2s;
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 0.5rem;
}

.action-button:hover {
    background: var(--primary);
    border-color: var(--primary);
    transform: translateY(-2px);
}

.action-button.primary {
    background: var(--primary);
    border-color: var(--primary);
}

.action-button.primary:hover {
    background: var(--primary-dark);
}

.action-button span {
    font-size: 1.25rem;
}

.tickets-list,
.chart-container {
    background: var(--bg-card);
    border: 1px solid var(--border);
    border-radius: 12px;
    padding: 1.5rem;
    min-height: 200px;
}

.loading-state {
    text-align: center;
    color: var(--text-muted);
    padding: 3rem;
}

.ticket-item {
    padding: 1rem;
    border-bottom: 1px solid var(--border);
    display: flex;
    justify-content: space-between;
    align-items: center;
    gap: 1rem;
}

.ticket-item:last-child {
    border-bottom: none;
}

.ticket-info {
    flex: 1;
}

.ticket-subject {
    font-weight: 600;
    margin-bottom: 0.25rem;
}

.ticket-meta {
    font-size: 0.875rem;
    color: var(--text-muted);
}

.ticket-category {
    background: var(--primary);
    color: white;
    padding: 0.25rem 0.75rem;
    border-radius: 6px;
    font-size: 0.875rem;
    font-weight: 600;
    white-space: nowrap;
}

.confidence-badge {
    background: var(--bg);
    color: var(--text-muted);
    padding: 0.25rem 0.5rem;
    border-radius: 4px;
    font-size: 0.75rem;
    font-weight: 600;
}

.category-bar {
    margin-bottom: 1rem;
}

.category-bar-header {
    display: flex;
    justify-content: space-between;
    margin-bottom: 0.5rem;
    font-size: 0.875rem;
}

.category-bar-fill {
    height: 8px;
    background: var(--border);
    border-radius: 4px;
    overflow: hidden;
}

.category-bar-progress {
    height: 100%;
    background: linear-gradient(90deg, var(--primary), #8b5cf6);
    transition: width 0.3s ease;
}

footer {
    text-align: center;
    padding: 2rem;
    color: var(--text-muted);
    font-size: 0.875rem;
    border-top: 1px solid var(--border);
    margin-top: 3rem;
}

.logs-section {
    background: var(--bg-card);
    border: 1px solid var(--border);
    border-radius: 12px;
    padding: 1.5rem;
    margin-bottom: 2rem;
}

.filters {
    display: flex;
    gap: 1rem;
    align-items: center;
    margin-bottom: 1rem;
    flex-wrap: wrap;
}

.filters label {
    display: flex;
    flex-direction: column;
    font-weight: 600;
    color: var(--text-muted);
    font-size: 0.9rem;
    gap: 0.3rem;
}

.filters select {
    background: var(--bg);
    border: 1px solid var(--border);
    color: var(--text);
    border-radius: 8px;
    padding: 0.45rem 0.6rem;
}

.logs-list {
    display: flex;
    flex-direction: column;
    gap: 1rem;
}

.log-item {
    background: var(--bg);
    border: 1px solid var(--border);
    border-radius: 10px;
    padding: 1rem;
}

.log-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 0.75rem;
}

.log-type {
    background: rgba(99, 102, 241, 0.2);
    color: #c7d2fe;
    padding: 0.25rem 0.6rem;
    border-radius: 9999px;
    font-size: 0.8rem;
    text-transform: uppercase;
    letter-spacing: 0.05em;
}

.log-time {
    color: var(--text-muted);
    font-size: 0.85rem;
}

.log-body {
    color: var(--text-muted);
    font-size: 0.95rem;
    display: flex;
    flex-direction: column;
    gap: 0.6rem;
}

.log-json {
    background: #111827;
    color: #f1f5f9;
    padding: 0.75rem;
    border-radius: 8px;
    font-family: 'Fira Code', 'Menlo', monospace;
    font-size: 0.8rem;
    max-height: 240px;
    overflow-y: auto;
}

.log-draft {
    background: rgba(15, 23, 42, 0.6);
    border: 1px solid var(--border);
    border-radius: 8px;
    padding: 0.75rem;
    max-height: 280px;
    overflow-y: auto;
    color: var(--text);
}

.logs-list .loading-state {
    text-align: center;
    padding: 1.5rem 0;
    color: var(--text-muted);
}

.db-controls {
    display: flex;
    gap: 1rem;
    align-items: center;
    margin-bottom: 2rem;
    flex-wrap: wrap;
}

.db-controls label {
    display: flex;
    flex-direction: column;
    font-weight: 600;
    font-size: 0.9rem;
    color: var(--text-muted);
    gap: 0.4rem;
}

.db-controls select {
    background: var(--bg);
    border: 1px solid var(--border);
    color: var(--text);
    border-radius: 8px;
    padding: 0.45rem 0.6rem;
}

.db-summary {
    margin-bottom: 2rem;
}

.db-summary-grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(160px, 1fr));
    gap: 1rem;
}

.summary-card {
    background: var(--bg-card);
    border: 1px solid var(--border);
    border-radius: 10px;
    padding: 1rem;
    text-align: center;
}

.summary-card h3 {
    color: var(--text-muted);
    text-transform: uppercase;
    font-size: 0.8rem;
    letter-spacing: 0.08em;
    margin-bottom: 0.4rem;
}

.summary-card p {
    font-size: 1.75rem;
    font-weight: 700;
    color: var(--text);
}

.db-table-section {
    background: var(--bg-card);
    border: 1px solid var(--border);
    border-radius: 12px;
    padding: 1.5rem;
}

.table-meta {
    color: var(--text-muted);
    margin-bottom: 1rem;
    font-size: 0.95rem;
}

.db-table-container {
    overflow-x: auto;
}

.db-table {
    width: 100%;
    border-collapse: collapse;
    color: var(--text);
}

.db-table thead {
    background: rgba(99, 102, 241, 0.2);
}

.db-table th,
.db-table td {
    padding: 0.75rem;
    border-bottom: 1px solid var(--border);
    text-align: left;
    font-size: 0.9rem;
    vertical-align: top;
}

.db-table tbody tr:hover {
    background: rgba(99, 102, 241, 0.1);
}

.table-pagination {
    margin-top: 1rem;
    display: flex;
    justify-content: space-between;
    align-items: center;
    gap: 1rem;
    flex-wrap: wrap;
}

.hidden {
    display: none !important;
}

.manual-card {
    background: var(--bg-card);
    border: 1px solid var(--border);
    border-radius: 12px;
    padding: 1.75rem;
    margin-bottom: 2rem;
    box-shadow: 0 12px 32px rgba(15, 23, 42, 0.25);
}

.manual-card h2 {
    margin-bottom: 1rem;
}

.manual-card-header {
    display: flex;
    justify-content: space-between;
    flex-wrap: wrap;
    gap: 1rem;
    margin-bottom: 1rem;
}

.manual-helper {
    color: var(--text-muted);
    font-size: 0.95rem;
    margin-bottom: 1rem;
}

.manual-control {
    display: flex;
    flex-wrap: wrap;
    gap: 1rem;
    margin-bottom: 1rem;
}

.manual-control input {
    flex: 1;
    min-width: 240px;
    background: var(--bg);
    border: 1px solid var(--border);
    border-radius: 8px;
    padding: 0.75rem 1rem;
    color: var(--text);
    font-size: 1rem;
}

.manual-status {
    font-size: 0.95rem;
    color: var(--text-muted);
}

.manual-status[data-tone="success"] {
    color: var(--success);
}

.manual-status[data-tone="error"] {
    color: var(--danger);
}

.manual-status[data-tone="warn"] {
    color: var(--warning);
}

.manual-meta {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(220px, 1fr));
    gap: 0.5rem 1rem;
    font-size: 0.95rem;
    color: var(--text-muted);
    margin-bottom: 1rem;
}

.manual-subheading {
    font-weight: 600;
    margin-bottom: 0.75rem;
    color: var(--text);
}

.manual-grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(220px, 1fr));
    gap: 1rem;
    align-items: center;
    margin-top: 1.5rem;
}

.manual-grid select {
    background: var(--bg);
    border: 1px solid var(--border);
    border-radius: 8px;
    padding: 0.75rem 1rem;
    color: var(--text);
    font-size: 1rem;
}

.manual-warning {
    margin-top: 1rem;
    color: var(--warning);
    font-size: 0.95rem;
}

.manual-reasoning {
    background: rgba(15, 23, 42, 0.55);
    border: 1px solid var(--border);
    border-radius: 8px;
    padding: 1rem;
    color: var(--text);
    font-size: 0.95rem;
}

.manual-reasoning-hint {
    margin-top: 0.75rem;
    color: var(--text-muted);
    font-size: 0.9rem;
}

.draft-preview {
    background: rgba(15, 23, 42, 0.55);
    border: 1px solid var(--border);
    border-radius: 8px;
    padding: 1rem;
    color: var(--text);
    font-family: 'SFMono-Regular', Consolas, 'Liberation Mono', Menlo, monospace;
    white-space: pre-wrap;
    line-height: 1.5;
    font-size: 0.95rem;
}

.draft-preview:empty::after {
    content: 'No draft content.';
    color: var(--text-muted);
}

@media (max-width: 768px) {
    .container {
        padding: 1rem;
    }

    header h1 {
        font-size: 2rem;
    }

    .metrics-grid {
        grid-template-columns: 1fr;
    }

    .ticket-item {
        flex-direction: column;
        align-items: flex-start;
    }
}